This case study documents the UX work I did to create a flight booking system that needed an intuitive and organic flow. This case study includes photos of usability testing, empathy maps, affinity diagrams, customer journey maps, low and medium fidelity designs, prototypes and final wireframes.
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Because some of these case studies contain sensitive material (i.e. competitor benchmarking and competitor usability testing), they aren't for public consumption. If you are a prospective employer and wish to view this, please contact me to arrange it.